Refund & Replacement Policy
Last Updated: 16/06/2026
At JUUS, we take pride in the quality of our flavored liquid enhancers and artificial sweeteners and carefully package every order before shipment.
Due to the consumable nature of our products and for hygiene and safety reasons, we do not offer refunds, returns, or exchanges for change of mind, taste preference, incorrect ordering, or opened products. All sales are final.
1. No Refund Policy
All sales are final. We do not provide refunds, returns, or exchanges for:
-
- Change of mind or dissatisfaction with flavour preference.
- Incorrect orders placed by the customer.
- Products that have been opened, used, or partially consumed.
- Failure to read product descriptions, ingredient lists, or usage instructions before purchase.
- Delays caused by the courier or third-party logistics providers, except where the shipment is officially confirmed as lost (see Section 4).
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, leaking, defective, or if the wrong product was delivered, we may provide a replacement at no additional cost, subject to the conditions below.
To request a replacement, you must:
-
- Contact us within 48 hours of delivery (as per courier tracking confirmation).
- Provide your order number.
- Provide clear photographs of:
- The damaged or incorrect product;
- The product packaging showing the batch/lot number and expiry date;
- The shipping package (outer box/bag) showing the courier label.
Failure to provide adequate evidence within the specified timeframe may result in the replacement request being declined.
3. Replacement Approval Process
Once we review the submitted information, we will determine whether the damage, defect, or error occurred before or during delivery.
If Approved: We will dispatch a replacement product free of charge. You are not required to return the damaged/incorrect product unless we specifically request it (return shipping costs will be borne by us if requested).
If Declined: We will notify you of the reason for the decline.
We reserve the right to refuse replacement requests where:
-
- Damage appears to have occurred after delivery due to improper handling or storage by the customer.
- The product has been intentionally damaged or misused.
- The request is made outside the specified 48-hour timeframe.
- Insufficient or unclear evidence is provided.
- The damage is cosmetic and does not affect the usability or safety of the product (e.g., minor dent on the bottle label).
4. Lost Shipments
If a shipment is confirmed by the courier as lost in transit, we will investigate with the courier. Upon confirmation of loss, we may provide a replacement shipment at our discretion. This is the sole remedy for lost shipments.
5. Limitation of Liability
Our liability under this policy is strictly limited to the replacement of the affected product(s) only. Under no circumstances shall we provide cash refunds, store credits, or compensation for consequential losses (including but not limited to loss of profits, business opportunities, or inconvenience) arising from damaged, defective, or delayed orders.
6. Your Rights Under Pakistani Law
Nothing in this policy excludes any rights you may have as a consumer under the laws of Pakistan, including the Sale of Goods Act, 1930, or the Consumer Protection Act, 2005 (and any provincial consumer protection laws). If a product is fundamentally defective or not of merchantable quality, you may have legal remedies that this policy does not override. However, our liability remains capped at the replacement of the product as the primary remedy.
7. Contact Us
For replacement requests or support, please contact:
JUUS
Email: contact@juus.pk
Phone/WhatsApp: 03111155887
Address: 141/1 Fazal-e-Rabbi Plaza, Westwood Colony, Raiwind Road, Lahore, Pakistan
Website: info.juus.pk
Please include your order number when contacting us.
Refund & Replacement Policy
Last Updated: 16/06/2026
At JUUS, we take pride in the quality of our flavored liquid enhancers and artificial sweeteners and carefully package every order before shipment.
Due to the consumable nature of our products and for hygiene and safety reasons, we do not offer refunds, returns, or exchanges for change of mind, taste preference, incorrect ordering, or opened products. All sales are final.
1. No Refund Policy
All sales are final. We do not provide refunds, returns, or exchanges for:
-
- Change of mind or dissatisfaction with flavour preference.
- Incorrect orders placed by the customer.
- Products that have been opened, used, or partially consumed.
- Failure to read product descriptions, ingredient lists, or usage instructions before purchase.
- Delays caused by the courier or third-party logistics providers, except where the shipment is officially confirmed as lost (see Section 4).
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, leaking, defective, or if the wrong product was delivered, we may provide a replacement at no additional cost, subject to the conditions below.
To request a replacement, you must:
-
- Contact us within 48 hours of delivery (as per courier tracking confirmation).
- Provide your order number.
- Provide clear photographs of:
- The damaged or incorrect product;
- The product packaging showing the batch/lot number and expiry date;
- The shipping package (outer box/bag) showing the courier label.
Failure to provide adequate evidence within the specified timeframe may result in the replacement request being declined.
3. Replacement Approval Process
Once we review the submitted information, we will determine whether the damage, defect, or error occurred before or during delivery.
If Approved: We will dispatch a replacement product free of charge. You are not required to return the damaged/incorrect product unless we specifically request it (return shipping costs will be borne by us if requested).
If Declined: We will notify you of the reason for the decline.
We reserve the right to refuse replacement requests where:
-
- Damage appears to have occurred after delivery due to improper handling or storage by the customer.
- The product has been intentionally damaged or misused.
- The request is made outside the specified 48-hour timeframe.
- Insufficient or unclear evidence is provided.
- The damage is cosmetic and does not affect the usability or safety of the product (e.g., minor dent on the bottle label).
4. Lost Shipments
If a shipment is confirmed by the courier as lost in transit, we will investigate with the courier. Upon confirmation of loss, we may provide a replacement shipment at our discretion. This is the sole remedy for lost shipments.
5. Limitation of Liability
Our liability under this policy is strictly limited to the replacement of the affected product(s) only. Under no circumstances shall we provide cash refunds, store credits, or compensation for consequential losses (including but not limited to loss of profits, business opportunities, or inconvenience) arising from damaged, defective, or delayed orders.
6. Your Rights Under Pakistani Law
Nothing in this policy excludes any rights you may have as a consumer under the laws of Pakistan, including the Sale of Goods Act, 1930, or the Consumer Protection Act, 2005 (and any provincial consumer protection laws). If a product is fundamentally defective or not of merchantable quality, you may have legal remedies that this policy does not override. However, our liability remains capped at the replacement of the product as the primary remedy.
7. Contact Us
For replacement requests or support, please contact:
JUUS
Email: contact@juus.pk
Phone/WhatsApp: 03111155887
Address: 141/1 Fazal-e-Rabbi Plaza, Westwood Colony, Raiwind Road, Lahore, Pakistan
Website: info.juus.pk
Please include your order number when contacting us.
Refund & Replacement Policy
Last Updated: 16/06/2026
At JUUS, we take pride in the quality of our flavored liquid enhancers and artificial sweeteners and carefully package every order before shipment.
Due to the consumable nature of our products and for hygiene and safety reasons, we do not offer refunds, returns, or exchanges for change of mind, taste preference, incorrect ordering, or opened products. All sales are final.
1. No Refund Policy
All sales are final. We do not provide refunds, returns, or exchanges for:
-
- Change of mind or dissatisfaction with flavour preference.
- Incorrect orders placed by the customer.
- Products that have been opened, used, or partially consumed.
- Failure to read product descriptions, ingredient lists, or usage instructions before purchase.
- Delays caused by the courier or third-party logistics providers, except where the shipment is officially confirmed as lost (see Section 4).
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, leaking, defective, or if the wrong product was delivered, we may provide a replacement at no additional cost, subject to the conditions below.
To request a replacement, you must:
-
- Contact us within 48 hours of delivery (as per courier tracking confirmation).
- Provide your order number.
- Provide clear photographs of:
- The damaged or incorrect product;
- The product packaging showing the batch/lot number and expiry date;
- The shipping package (outer box/bag) showing the courier label.
Failure to provide adequate evidence within the specified timeframe may result in the replacement request being declined.
3. Replacement Approval Process
Once we review the submitted information, we will determine whether the damage, defect, or error occurred before or during delivery.
If Approved: We will dispatch a replacement product free of charge. You are not required to return the damaged/incorrect product unless we specifically request it (return shipping costs will be borne by us if requested).
If Declined: We will notify you of the reason for the decline.
We reserve the right to refuse replacement requests where:
-
- Damage appears to have occurred after delivery due to improper handling or storage by the customer.
- The product has been intentionally damaged or misused.
- The request is made outside the specified 48-hour timeframe.
- Insufficient or unclear evidence is provided.
- The damage is cosmetic and does not affect the usability or safety of the product (e.g., minor dent on the bottle label).
4. Lost Shipments
If a shipment is confirmed by the courier as lost in transit, we will investigate with the courier. Upon confirmation of loss, we may provide a replacement shipment at our discretion. This is the sole remedy for lost shipments.
5. Limitation of Liability
Our liability under this policy is strictly limited to the replacement of the affected product(s) only. Under no circumstances shall we provide cash refunds, store credits, or compensation for consequential losses (including but not limited to loss of profits, business opportunities, or inconvenience) arising from damaged, defective, or delayed orders.
6. Your Rights Under Pakistani Law
Nothing in this policy excludes any rights you may have as a consumer under the laws of Pakistan, including the Sale of Goods Act, 1930, or the Consumer Protection Act, 2005 (and any provincial consumer protection laws). If a product is fundamentally defective or not of merchantable quality, you may have legal remedies that this policy does not override. However, our liability remains capped at the replacement of the product as the primary remedy.
7. Contact Us
For replacement requests or support, please contact:
JUUS
Email: contact@juus.pk
Phone/WhatsApp: 03111155887
Address: 141/1 Fazal-e-Rabbi Plaza, Westwood Colony, Raiwind Road, Lahore, Pakistan
Website: info.juus.pk
Please include your order number when contacting us.